Rules and Regulations
 
 
As an approved vendor, we are mandated to follow the rules and regulations set forth by the California Department of Corrections.
 
All allowable items are included in the shopping pages based on your selection of correctional facility.  If you have any questions about ordering, please contact our customer service department at (562)361-5711.  You can also e-mail us at
CAcustomerservice@unionsupplydirect.com
 
For information on our Rewards Program please see the FAQ page.

 
 
Important California Quarterly Package Regulations:
 
 
Weight Limit: Per the State of California regulations, quarterly packages have a maximum weight limit of 30 pounds or 480 ounces, which includes packaging material.  If your order exceeds the 480 ounce weight limit a notification will appear on your shopping cart.  You must then remove items in order to meet the weight limit.
 
Quantity: Inmates in good standing with the state are allowed the following number of packages.  Please submit the privilege group of the inmate on each order.

Privilege Group A/B: allowed 1 package per Quarter (4 per year)
Privilege Group D: allowed 1 package per year
Privilege Group C: NO packages permitted (0 per year)
Privilege Group U: NO packages permitted (0 per year)
 
 
End of Quarter Deadlines: Many facilities have different deadlines for when end of quarter packages have to arrive to count for the quarter they were purchased in. Below are suggested deadlines to place end of quarter package orders for each facility*
Orders that are placed on or before the suggested order deadline will arrive at the facility in time for the end of the quarter.
Orders placed after the suggested order deadline will still be processed; however the order is not guaranteed to arrive at in time to meet the specific facility deadlines for end of quarter packages.
 

Avenal State Prison, California Correctional Institution, California Health Care Facility, California Institution for Men,  California Medical Facility, CSP – Los Angeles, CSP – Solano, Delano MCCF, Ironwood State Prison, Kern Valley State Prison, North Kern Valley State Prison, Salinas Valley State Prison, San Quentin, Sierra Conservation Center, Valley State Prison, Wasco State Prison.

 

California City Correctional Center, CSP–Corcoran, CSP–Sacramento, California Substance Abuse & Treat. Facility - Corcoran, Central California Women's Facility, Dept. of State Hospitals: Napa, Desert View MCCF, Deuel Vocational Institution, Florence Correctional, Folsom State Prison (Men & Women), High Desert State Prison, La Palma Correctional, Mule Creek State Prison, Pelican Bay State Prison

 

 

QTR

Dates

Suggested Order Deadline

 

QTR

Dates

Suggested Order Deadline

3rd

July 1 - Sept 30

September 20th

 

3rd

July 1 - Sept 30

September 16th

4th

Oct 1 - Dec 31

December 20th

 

4th

Oct 1 - Dec 31

December 16th

             

California Institute for Women, Female Rehabilitative Community Correctional Center, Female Community Reentry Facility, California Correctional Center, Pleasant Valley State Prison

 

California Men's Colony, California Rehabilitation Center, Calipatria State Prison, Centinela State Prison, Chuckawalla Valley State Prison, Central Valley MCCF, Dept. of State Hospitals: Atascadero, Golden State MCCF, R.J. Donovan Correctional Facility, Shafter MCCF, Taft MCCF

QTR

Dates

Suggested Order Deadline

 

QTR

Dates

Suggested Order Deadline

3rd

July 1 - Sept 30

September 27th

 

3rd

July 1 - Sept 30

September 20th

4th

Oct 1 - Dec 31

December 27th

 

4th

Oct 1 - Dec 31

December 20th

             
 
*Please note that orders containing Standard CD’s can take up to 3 days to process.  These dates do not account for order or payments holds.
 
 
Dollar Value Limit: There is currently no dollar value limit
 
Products: The products on this website are items which have been approved by the State of California Department of Corrections.  The shopping pages are organized into categories (food, clothing, electronics etc.) and subcategories.  You can choose an item by searching the categories OR you can type in the item number and you will be taken to the item of your choice.  If an item does not appear, it is either restricted for your particular privilege group, restricted by your particular facility or no longer available.  If you are uncertain about the eligibility of an item, please email customer service at CAcustomerservice@unionsupplydirect.com or call customer service at (562)361-5711.
 
Music CD's:  Prices for music includes fees above the suggested retail price.
 
Dress Out / Parole Package Program: Union Supply offers Apparel and Accessories for paroling inmates in the back of the California Quarterly Catalog. Orders must be submitted at least 45 days prior to the release date. Orders are shipped to the facility 2 weeks before the release date.
 
For questions regarding your Dress Out Package order, please contact us at
CAcustomerservice@unionsupplydirect.com or you can call customer service at (562)361-5711.
 
Order Inquiries: To inquire about an order, contact us at Union Supply Direct, Attention: Customer Service, P.O. Box 9018, Rancho Dominguez, CA 90224-9018 or call at (562)361-5711.  You can also send us an e-mail at CAcustomerservice@unionsupplydirect.com
 
Returns: Please contact our Customer Service Department for assistance with any order returns at Union Supply Direct Attention:  Inmate Returns Department, P.O. Box 9018, Rancho Dominguez, CA 90224-9018 or call us at (562)361-5711.  You can also send us an e-mail at
CAcustomerservice@unionsupplydirect.com
 
If a package is returned to us for any reason, we will contact the purchaser to determine a resolution.  Used, abused or damaged items cannot be returned, exchanged or refunded.  All items are only covered by the manufacturer’s warranties.  Inmates must check all their items upon receipt.   If any of these items are found to be defective or damaged in shipping, they must be reported to the R&R staff and return within 30 days.  All original boxes and packing materials are required on any returned goods.  These goods will be repaired or replaced at no cost to you.  Returned items that are older than 30 days will not be processed.  All merchandise that was ordered in error for any reason can be exchanged for $6.95.  All exchanges must be done within 30 days of purchase.  Merchandise must be unused and in original packaging.  Any returned merchandise that is used or not in original packaging will be returned to you.  Shipping charges are nonrefundable.  
 
NO RETURNS WILL BE ACCEPTED from 3RD party customer. Only returns coming from the facility in which the package was originally delivered will be processed. 
 
Art, Lyrics/Poem, & Recipe Contest: The art, lyrics/poem, and recipe contests are open to any inmate aged 18 years older, housed in a CDCR institution, who has at least one Union Supply package shipped to him or her at any time between July 1, 2018 - September 30, 2019.  NO 3rd party submission will be accepted.  Submissions for the contest will be accepted between July 1, 2019 - October 1, 2019.  At the end of the contest period there will be three grand prize winners, one in the art work category, one in lyrics/poem category and one in the recipe category. There will also be five runners up in each category.
 
Categories: All Contests:
Grand Price Winners Each Grand Prize winner will each receive one (1) Quarterly Package Program promotional product certificate redeemable for up to $200 worth of products from the Union Supply Inmate Direct Quarterly Package Program worth $200 each, upon payment of 1¢ per redeemed promotional certificate.
Runners Up

Each 2nd & 3rd Runner-Up Winner will receive one (1) Quarterly Package Program promotional product certificate redeemable for up to $150 worth of products from the Union Supply Inmate Direct Quarterly Package Program worth $150.00 each, upon payment of 1¢ per redeemed promotional certificate.

Each 4th, 5th, & 6th Runner-Up Winner will receive one (1) Quarterly Package Program promotional product certificate redeemable for up to $100 worth of products from the Union Supply Inmate Direct Quarterly Package Program worth $100.00 each, upon payment of 1¢ per redeemed promotional certificate.

 
*product certificates are non-transferable and not redeemable for credit.
 
*packages purchased with promotional certificates are still held to the state product and weight regulations. 
 
 
Clear Tunes Television Warranty Service Procedures:
Union Supply Direct offers 180 day limited warranty service on all Clear Tunes televisions.  SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR PRODUCT FOR THE FULL TERMS OF YOUR WARRANTY.  To return a defective Clear Tunes television within the 180 day warranty period, contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone at 866-404-8989 or by mail to PO Box 9018, Rancho Dominquez, CA 90224-9018.  The return package must include: (1) the defective television; (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, inmate number, facility name and physical address (no PO Boxes are accepted). 
 
Out of Warranty Service (where applicable, 181–365 days from original date of purchase):  To return a defective Clear Tunes television within the out of warranty period, send the unit to Clear Inventions, Inc., 2320 E. 49th Street, Vernon, CA 90058.  The return package must include (1), (2), (3) and (4) above and a check payable to Union Supply Group, Inc., in the amount of $50.00 for return shipping.
 
If returned merchandise is found by Union Supply Direct or Clear Tunes, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you.  There is no repair or replacement service available after 365 days from the date of original purchase.  SEE THE LIMITED WARRANTY ENCLOSED IN YOUR PRODUCT PACKAGING FOR THE FULL TERMS OF THE WARRANTY APPLICABLE TO YOUR CLEAR TUNES TELEVISION. 
 
RCA Television Warranty Service Procedures
There is a 180 day warranty service on all RCA televisions.  SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR TELEVISION FOR THE FULL TERMS OF YOUR WARRANTY.  To return a defective RCA television within the 180 day warranty period contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone 866-404-8989 or mail PO Box 9018, Rancho Dominquez, CA 90224-9018.  The return package must include: (1) the defective television; (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, inmate number, facility name and physical address (no PO Boxes are accepted). 
 
Out of Warranty Service (181–365 days from original date of purchase):   Please see the Limited Warranty enclosed with your product for the return requirements and procedures from 181 to 365 days from the date of original purchase.
 
If returned merchandise is found by Union Supply Direct or RCA, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you.  There is no repair or replacement service available after 365 days from the date of original purchase.  SEE THE LIMITED WARRANTY ENCLOSED IN YOUR PRODUCT PACKAGING FOR THE FULL TERMS OF THE WARRANTY APPLICABLE TO YOUR CLEAR TUNES TELEVISION. 
 
Payment Methods: Orders will be accepted when accompanied by cashier’s check, money order, or credit card (MasterCard, Visa or Discovery).  We accept Credit/Debit cards and prepaid cards with Visa/MasterCard logos.  There will be a hold on your credit card/debit card for the amount of the order at the time the order is placed.  The hold on your card will be removed and your card will be charged at the time the package ships.  For prepaid card payments, funds are deducted from your card and placed on hold at the time the order is placed.  A positive balance must be kept in the account until the package ships at which time your card will be charged.  
 
Form of Payment: The card will be charged: What happens when your order is placed: Additional Info:
Credit Card* When order ships There will be a hold on your credit card for the amount of the order at the time the order is placed. The hold on your card will be removed and your card will be charged at the time the package ships.
Debit Card* When order ships There will be a hold on your debit card for the amount of the order at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged.
Prepaid Card* When order is taken Funds are deducted from your card and placed on hold at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged.  Additional time will be needed to process funds.
 
  
 * We accept major credit / debit cards and Prepaid Cards with Visa/MasterCard logos. DO NOT DISCARD prepaid debit cards in case of a refund or a return. Refunds will not be available if the prepaid payment card is no longer available.
 
New Layaway Program: The Layaway Program is for friends and family only. Family and friends (“you”) can place an order with us today to activate your layaway plan. Our layaway plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan. This is a free service at no additional cost to you.
 
LAYAWAY PAYMENTS CAN BE MADE IN THE FOLLOWING WAYS:
1. By Mail: Send all payments to: Union Supply Direct, Attn: Layaway Plan Dept 99, P.O. BOX 9018, Rancho Dominguez, CA 90224-9018. (Inmate Name & Number Must Accompany Each Payment.) *Now accepting: money order, personal check, visa, MC and Discover payments.
2. By phone: Call our Customer Service agents at (562)361-5711 M-F 5AM-8PM & SAT 7AM-1PM (PST).
 
PAYMENT PLAN: Each layaway installment, except for the final installment of any remaining balance due, must be at least $25.00, and you may make a maximum of three (3) payments per plan. Final payment is due at least 30 days prior to the end of the quarter for which the order is placed (i.e. Last day in February, May, August and November). Your order will be shipped when payment is made in full.
 
REFUNDS AND CANCELATIONS: If your order is not paid in full at least 30 days prior to the end of the quarter for which your order is placed, your order will be cancelled and you will be refunded all the money you have paid less a cancellation charge of $6.95. You may also cancel your order at any time prior to making your final payment for a full refund of all money paid. If, for any reason, the item becomes no longer available before the end of the layaway period, you will receive a full refund of all money paid.
 
*Please note that products ordered on Layaway are not reserved and may encounter stocking issues
 
NEW!  Cash Payment Option with ACE Cash Express: Before selecting this payment, use the ACE Cash Express store locator to verify that there is a convenient location near you.
To make a payment please take print your order summary page and bring with you when you make your payment.  You will need to provide…
 
- The Order Reference (Sales Order) Number
- The Exact Dollar Amount Due
- Inmate ID Number
- Inmate’s Last Name. 
 
Your payment will not be accepted without all four of these items.  ACE Cash Express will provide you with a receipt for your transaction.  Please keep this receipt to assist us in accessing your records.   Allow 2 business days for your payment to be applied to the order.
 
Sales Tax: Union Supply Direct has included sales tax into the price of taxable items.
 
Shipping: Shipping is $6.95.  Shipping charges are non-refundable
.
 
 
    
Prepaid Accounts:
 
 
Setting Up a Prepaid Account
The inmate’s prepaid account can be set up by an inmate or friends and family.  However, the inmate shall be the sole account holder.  Inmates can use their prepaid account to purchase Quarterly Packages, Special Purchase Orders, Dress Out, Music CD’s or Media orders. 
 
Special Purchase
For Special Order items, inmates can use their prepaid account anytime to order all your entertainment appliances such as televisions, cassette players, CD players, radios, typewriters and musical instruments.     
 
Funding a Prepaid Account
Friends and family can fund an inmate’s prepaid account by cashier’s check or money order for free or by Visa, MasterCard or Discover Card for a service fee.  Funds will be available in the prepaid account 72 hours after the transaction is completed.  Inmates can fund their own prepaid account for free by mailing in a facility trust check (no refunds on payments made with a trust check).  There is a $25 minimum and $250 maximum per transaction.  Prepaid account balance statements will be mailed to the inmate monthly.  Funding transactions are nonrefundable except as specified below under “Refunds of Prepaid Account Balance.”
  
Prepaid Funding Service Fees:
 

Amount Funding:

Service Fee (Cashier's Check, Money Order or Trust Check)

Service Fee (Credit Card)

$25.00 - $50.00

FREE

$3.95

$50.01 - $100.00

FREE

$5.95

$100.01 - $175.00

FREE

$7.95

$175.01 - $250.00

FREE

$9.95

 
 
Ordering From Your Prepaid Account
Only inmates may order using their prepaid account funds, no friends and family.  To order, the inmate will simply complete a Union Supply Direct order form and check off the ‘Prepaid Account’ option under the payment method section.  The inmate will then mail the order form to Union Supply Direct and we will process your order.  The order must be mailed in a facility envelope.  For quarterly packages, please mail your order form to Union Supply Direct two (2) weeks prior to the last day of the quarter, or, order media at any time. 
 
Returns
The inmate’s prepaid account will be credited with the purchase price of any items returned to Union Supply that were purchased from the prepaid account.  Should any package be refused by the facility, the inmate’s prepaid account will be refunded.  Shipping & handling fees are not refundable.  
 
Refunds of Prepaid Account Balance
Refunds of any unused funds require a written request from the account holder (inmate) and will only be issued to the account holder after being released from the prison system.  Please wait two (2) weeks after release to send us your written request for a refund of any unused funds with a First Class stamp, and self-addressed envelope including your name and Inmate ID Number.  We will then mail you a refund check for the account balance.  Please mail your written request to:
 
Union Supply Direct
Attn: Prepaid Account Refunds
Dept. 100, P.O. Box 9018
Rancho Dominguez, CA 90224-9018. 
 
Monthly Prepaid Account Maintenance
If your prepaid account has been inactive for six (6) or more months, your prepaid account will be charged a $2.95 monthly inactivity fee until all funds are depleted.  To avoid this fee, be sure to order your quarterly package or your media order at any time.